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Privacy Policy

Effective date: July 17, 2018


Conciage (“us”, “we”, or “our”) operates the https://www.conciage.com.au/ website (the “Service”).


This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data.


We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy.


ConciAge is committed to providing quality services to you and this policy outlines our ongoingobligations to you in respect of how we manage your Personal Information.


We have adopted the National Privacy Principles (NPPs) contained in the Privacy Act 1988(Cth) (the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store,secure and dispose of your Personal Information.A copy of the Australian Privacy Principles may be obtained from the website of The Office ofthe Federal Privacy Commissioner at www.privacy.gov.au.


What is Personal Information and why do we collect it?


Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include:


names, addresses, email addresses, phone andfacsimile numbers.


This Personal Information is obtained in many ways including, by telephone, by email, via ourwebsite www.conciAge.com.au, from cookies and from third parties.


We don’t guarantee website links or policy of authorised third parties.


We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients and marketing.


We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where youwould reasonably expect such use or disclosure. You may unsubscribe from ourmailing/marketing lists at any time by contacting us in writing.When we collect Personal Information we will, where appropriate and where possible, explainto you why we are collecting the information and how we plan to use it.


Information Collection And Use


We collect several different types of information for various purposes to provide and improve our Service to you.


Types of Data Collected


While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Data”). Personally identifiable information may include, but is not limited to:



  • Email address

  • First name and last name

  • Cookies and Usage Data

  • Usage Data


We may also collect information how the Service is accessed and used (“Usage Data”). This Usage Data may include information such as your computer’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.


 


Tracking & Cookies Data


We use cookies and similar tracking technologies to track the activity on our Service and hold certain information.


Cookies are files with small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyse our Service.


You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.


Examples of Cookies we use:


  • Session Cookies. We use Session Cookies to operate our Service.

  • Security Cookies. We use Security Cookies for security purposes.


 

Use of Data

Conciage uses the collected data for various purposes:


  • To provide and maintain the Service

  • To notify you about changes to our Service

  • To allow you to participate in interactive features of our Service when you choose to do so

  • To provide customer care and support

  • To provide analysis or valuable information so that we can improve the Service

  • To monitor the usage of the Service

  • To detect, prevent and address technical issues


 

 

Transfer Of Data


  • Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.

  • If you are located outside Australia and choose to provide information to us, please note that we transfer the data, including Personal Data, to Australia and process it there.

  • Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

  • Conciage will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.


 

To whom do we disclose your personal information?

 

 We may disclose personal information for the purposes described in this privacy policy to:our employees and related bodies corporate;third party suppliers and service providers and consultants (including providers for the operation of our websites and/or our business or in connection with providing our products and services to you;professional advisers, dealers and agents;our existing or potential agents, business partners or partners;our sponsors or promoters of any event that we conduct;anyone to whom our assets or businesses (or any part of them) are transferred;specific third parties authorised by you to receive information held by us;and/orother persons, including government agencies, regulatory bodies and law enforcement agencies, or as required, authorised or permitted by law.

 

Disclosure Of Data for Legal Requirements

 

Conciage may disclose your Personal Data in the good faith belief that such action is necessary to:


  • To comply with a legal obligation

  • To protect and defend the rights or property of Conciage

  • To prevent or investigate possible wrongdoing in connection with the Service

  • To protect the personal safety of users of the Service or the public

  • To protect against legal liability


 

 

Security Of Data


  • We may hold your personal information in either electronic or hard copy form. We take reasonable steps to protect your personal information from misuse, interference and loss, as well as unauthorised access, modification or disclosure and we use a number of physical, administrative, personnel and technical measures to protect your personal information.

  • The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.


 

 

Service Providers


  • We may employ third party companies and individuals to facilitate our Service (“Service Providers”), to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used.

  • These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.


 

 

Analytics

 

We may use third-party Service Providers to monitor and analyze the use of our Service.

Google Analytics


Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network.


You can opt-out of having made your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js, and dc.js) from sharing information with Google Analytics about visits activity.


For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: https://policies.google.com/privacy?hl=en


 

Links To Other Sites


  • Our Service may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit.

  • We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.


 

 

Children’s Privacy


  • Our Service does not address anyone under the age of 18 (“Children”).

  • We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Children has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.


 

 

Changes To This Privacy Policy


  • We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

  • We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the “effective date” at the top of this Privacy Policy.

  • You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.


 

Accessing or correcting your personal information 

 

You can access the personal information we hold about you by contacting us here. Sometimes, we may not be able to provide you with access to all of your personal information and, where this is the case, we will tell you why. We may also need to verify your identity when you request your personal information. If you think that any personal information we hold about you is inaccurate, please contact us and we will take reasonable steps to ensure that it is corrected. 

 

Making a complaint 

 

If you think we have breached the Privacy Act, or you wish to make a complaint about the way we have handled your personal information, you can contact us here. Please include your name, email address and/or telephone number and clearly describe your complaint. We will acknowledge your complaint and respond to you regarding your complaint within a reasonable period of time. If you think that we have failed to resolve the complaint satisfactorily, we will provide you with information about the further steps you can take. 

 

Contact Us

 

If you have any questions about this Privacy Policy, please contact us:

By email: contact@conciAge.com.au


By visiting this page on our website: https://conciage.com.au/contact/